We ship worldwide! All orders are dispatched within 1–2 working days.

Shopping from the US? We stock and ship from our warehouse in Pennsylvania — no customs fees, no import duties, and delivery in just 2–7 days. Shop with confidence.

Ireland — delivers in 1 working day. Free shipping on orders over €75. No customs fees.

Europe — delivers in 3–6 working days. Free shipping on orders over €150. No customs fees.

UK — delivers in 1–2 weeks. Free shipping on orders over €75. No customs fees.

USA — delivers in 2–7 working days. Free shipping on orders over $50. No customs fees or import duties. We ship from our warehouse in Pennsylvania.

Canada — delivers in 5–8 working days. Free shipping on orders over €200. Import duties may apply upon arrival.

Australia — delivers in 5–8 working days. Free shipping on orders over €375. No customs duties on orders under AUD $1,000.

Rest of World — delivers in 2–8 working days. Free shipping on orders over €200. Import duties may apply.

Free shipping thresholds are set in EUR. If you are shopping in another currency, the equivalent amount will be calculated automatically at checkout based on the current exchange rate.

Australian customers: No customs duties apply to orders under AUD $1,000. Orders exceeding this value may be subject to a 5% import duty plus 10% GST upon arrival.

Customs & Import Duties

Most destinations have no customs fees applied to your order. For Canada and some Rest of World destinations, import duties may apply upon arrival. We recommend checking your local customs rules before placing an order to avoid any unexpected charges.

• Canadian Customers: Please check with the Canada Border Services Agency for guidance before ordering.

It is your responsibility to check your local customs regulations prior to ordering.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@frostform.com. Please note that returns will need to be sent to our warehouse in Ireland. Address will be provided. Costs for shipping returns and customs or Duty fees are to be paid by the customer. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@frostform.com.

Damages and issues
Please inspect your order upon reception and contact us with 7 days of receiving your order if the item(s) are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@frostform.com.