FROST FORM - The Square Kit

Ireland - 1 working day delivery

Australia - 5 to 8 working days for delivery

UK - Dispatch Once a week (Thursdays) - Typically delivery is 4-5 business days. 

USA / Canada / Rest of World - 5 to 8 working days for delivery

*Delivery times are estimates only, times may vary especially during bank holidays and seasonal events*

*Customs may be due depending on geographic location (see below)*
For US Customers: https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info

This is not an exhaustive list, please check your own countries customs rules regarding receiving international shipments before ordering to avoid unexpected charges. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@frostform.com. Please note that returns will need to be sent to our warehouse in Ireland. Address will be provided. Costs for shipping returns and customs or Duty fees are to be paid by the customer. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@frostform.com.

Damages and issues
Please inspect your order upon reception and contact us with 7 days of receiving your order if the item(s) are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@frostform.com.